Refund Policy
At Natasha Agrawal, we take pride in delivering high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.
Refund Eligibility
- Gift cards and sale items are non-refundable.
- Shipping charges are non-refundable unless the item was damaged or defective.
How to Request a Refund
To initiate a refund, please follow these steps:
- Contact Us: Send an email to [email protected] with your order number, reason for the return, and pictures of the item.
- Approval Process: Once your request is reviewed and approved, we’ll provide instructions on how to return the item.
- Return Shipping: Customers are responsible for return shipping costs.
Refund Process
- Once we receive and inspect the returned item, we will notify you of the status of your refund.
- Approved refunds will be processed within 7-10 business days.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 24 hours of delivery with photos of the damage. We will offer a replacement or refund as per your preference.
Late or Missing Refunds
If you haven’t received your refund after the stipulated time:
- Check with your bank or credit card company as processing times may vary.
- If you’ve done this and still haven’t received your refund, please contact us at [email protected].
Contact Us
If you have any questions about our Refund Policy or need assistance, please reach out:
Email: [email protected]
Phone: +1 301.391.1555
We’re here to ensure your shopping experience with Natasha Agrawal is smooth and worry-free.
Last Updated: 13th December, 2024